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ART OF WAR SERVICE WARRIOR

Start Date:
Jan 19, 2018, 09:00
Finish date:
Jan 19, 2018, 12:30
Code:
S53
Price:
99.00 SGD

Description

ART OF WAR service WARRIOR

HOW TO  use aN ANCIENT MILITARY CLASSIC  by sun tzu to create extraordinary service

 
Date: 19 Jan 2018 Friday 9 am to 12.30 pm
 
Venue: The Plaza 02-346 7500A Beach Rd   
 
Fee: $99 each or $199 for 3 (no GST)
 

Watch our short intro video at https://youtu.be/qOEw-JCT8hc

Sun Tzu (or Sūn Zǐ in pinyin) was a 500 BCE Chinese general, military strategist, and author of The Art of War, an immensely influential ancient Chinese book on military strategy. Many great leaders like Margaret Thatcher and Ronald Reagan studied his work and became legendary leaders. Many corporate leaders paid thousands of dollars to attend courses to learn Sun Tzu secrets. 

 

We believe that you too can learn master Sun Tzu secrets and apply them to your work easily.  This is because we take the essence and compile them into a Half-day course that will leave you with just enough materials to serve your bank’s customers and lead your business to greater heights. Since October 2010, we have trained over 1,137 leaders coming from countries including Indonesia, Philippines Cambodia, Japan, Sri Lanka and even China. 

How does this military classic apply to your CUSTOMER SERVICE?

1.  To ‘win without fighting’ in customer service is to serve your customers wholeheartedly and yet you never feel that you are serving at all. This is because you have made ‘service to others’ as your highest purpose. Because of this, your every little action of is about putting customers first, and such attitude, in turn, wins more referrals and repeat business and makes all customers loyal

2.  Many of Sun Tzu’s concepts, notably, ‘Know Yourself Know Others’, ‘Always leverage on local resources’ and ‘Take the entire nation intact’ are often applied in everyday service.

In this half-day high impact course, we put this complex 5,900-words ancient Chinese military classic in a simple and modern way. Filled with stories, entertaining video clips, exercises, group discussions and role play, this course will leave you with many memories of valuable lessons for years to come.

Whether you are now serving customers front-line or looking after customers on the phone and on the web, come for this course if you too want to get ahead of your peers.  

 

POWER-PACKED CONTENTS INCLUDE:

  1. Sun Tzu Art of War simplified and clarified: how does it relate to your customer service?
  2. How to serve customers with your heart using Sun Tzu's strategy of 'Win the entire nation'
  3. Creating trust and rapport with customers using Art of War's 'Know Yourself Know Your Enemy' strategy
  4. Letting your customers understand your boundaries using Sun Tzu's 'Terrain' strategy
  5. Know why customers are difficult and how to serve them using Sun Tzu's 4-stage strategy and 'Fire' method
  6. Performing service recovery with Art of Deception
  7. Creating no ordinary moments service with the 5 Elements of Mission, Climate, Ground, Leadership, and Methods
  8. Sun Tzu 6 strategies to go extra mile to serve customers
  9. The ultimate of a Service Warrior: Transform nation

 

BENEFITS:

  1. Higher Sales without Lowering Your Price
  2. Better Service without Increasing your Cost
  3. More Motivated Team without Increasing their Pay
  4. Higher Profits and Happier Team without Fuss
 
FOR WHO TO ATTEND:
  1. Managers and Directors in Customer Service and Sales
  2. Executives in Sales, Bus. Dev. and Sales
  3. All Support Functions Executives and Managers
  4. Self-employed people in Insurance, Banking, and Real Estate
  5. Retail Industry personnel
 

THESE ARE WHAT SOME OF OUR CLIENTS AND PAST PARTICIPANTS HAVE TO SAY:

Interesting and refreshing, a wake-up call. I now know how to get more sales without incurring higher cost. AndyTheCoach at www.asiatrainers.com is the best in this topic!
David Lum, GM, Francois Marine Pte Ltd
 
I learnt about how to identify gaps and capture opportunities for growth. Thank you AsiaTrainers.com and your 368 strategies!
Patrick Koh, Manager, Leong Hin Foods Pte Ltd
 
Learning about AndyTheCoach concepts and strategies has helped me to increase my sales by 41%. I have attended 12 courses this year!
Wan Siew Onn, Sales Director of a software company
 

PROFILE OF ASIA COACHING TRAINING

Business Coach and Trainer Andy Ng has 30 years experience: He started doing business at the age of 5. Since 1996, Andy has trained over 81,413 people in 15 countries. His Magnetic Selling DVD and e-book SUN ZI FOR SALES have sold hundreds of copies in 5 countries. Asia Coaching Training was, from 2001-2007, the licensee for Action International in Singapore. The clients trained by Andy include SingTel, SIM, Manulife Financial, Walton International, DBS Group, M1, Yakun, BreadTalk, Hewlett Packard, IBM, Gillette, F & N Foods, Kaplan Asia and Teleperformance Asia. Visit our blog atwww.andyngtrainer.blogspot.sg and see him in action at www.youtube.com/AndyNgCoach
 

ENQUIRIES:

Ms Idah at 6225-1784 or Andy at 8201-4347 Email to hpa88@singnet.com.sg.
 

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